Got a question? We’re happy to help! Scroll down to find answers to common questions about online ordering, curbside pickup and delivery.
General Store FAQ
Speak to someone in the store for general information:
Speak to a Customer Service Representative for online order help:
Email: [email protected]
Call: 808-452-1329 (8 a.m. to 4 p.m. daily)
Ordered online? Let the store know you're coming to pick up your order:
For Delivery and Pickup Orders only:
General Store Information
What are the store hours?
Waikiki Market is open 7 days a week from 6 am to 10 pm.
Where is the store located?
We are located on the second floor of the 2380 Kuhio Avenue building, at the corner of Kuhio Avenue and Kanekapolei Street, across the street from the International Marketplace parking entrance.
Where can I park?
Access Walina Street via Ala Wai Boulevard. On the left side of Walina, there is a parking garage for the Lilia. Please take a ticket and park on any level before the gated area reserved for residents. Parking is free for the first 15 minutes, but $4 for every 30 minutes after the grace period.
Do you accept EBT?
We accept EBT on in-store purchases. We are unable to accept EBT on online purchases at this time.
How do I get started?
Create an account or sign in to your existing account. Once you are logged in, add items to your cart, then click check out to choose a time slot and purchase.
How far in advance do I need to place my order?
We require a 1-hour lead time for curbside pickup and a 2-hour lead time for a delivery.
Certain pre-ordered items might indicate a special lead time, which will be clearly indicated on the product listing. When choosing a time slot, you will only be able to choose time slots that fit in with the indicated lead time.
Are the prices here the same as the ones offered in your store?
Yes. The prices online are exactly the same as the prices we offer in store.
How much will it cost me to use Waikiki Market pick up or delivery services?
Our Curbside Pickup service is always FREE with a minimum order of $25!
Our Home Delivery service is FREE on your first order with a minimum purchase of $25!
For returning customers:
- Deliveries are FREE with an order amount of $250 or more.
- Deliveries with an order amount lower than $250 are $8.95.
No code is needed at checkout. Our system will automatically update the delivery fee at checkout based on your order total.
How do I get my first order’s delivery fee waived?
The discount on your first delivery order will be automatically applied at checkout. There is nothing you need to do in order to receive this discount.
Is there a minimum order amount?
A $25 minimum purchase is required to place any order (pick up or delivery) on the site.
How do you keep my groceries fresh?
Your groceries are selected on the day of your pickup or delivery and are stored in our temperature-controlled cases so that frozen items stay frozen, chilled items remain cold, and vegetables are crispy and fresh when picked up. Our delivery drivers transport your groceries in temperature-controlled bags and coolers to ensure your groceries maintain their proper temperatures while in transit.
What happens if an item is out of stock?
In the event an item is unavailable, our guest services team will call you to suggest a comparable replacement item.
How will I know that my order has been received?
Once your order is submitted online, you will receive an order confirmation number on your order confirmation page. You will also receive an email confirmation with order details. If you do not receive an email confirmation within 5 minutes, please check your SPAM folder or other alternate email folders.
Can I make changes to a submitted order?
Please contact us immediately if you would like to make changes to your order. We will be able to make changes to your order until 24 hours before the due time. Once that time comes, however, we apologize that changes cannot be made to your order.
Do you accept coupons?
We do not accept coupons for online orders at this time.
Do you accept EBT cards?
EBT transactions are not supported online at this time.
How do I track my order?
You can go to the My Orders page (in My Account) to track the status of your order.
When can I come to pick up my groceries?
We offer curbside pickup on Tuesdays, Wednesdays, Fridays, Saturdays, and Sundays. Our first one-hour pickup window is from 10:00 am to 11:00 am, and our last is from 6:00 pm to 7:00 pm. Our lead time for pick up orders is 1 hour. At check out, you will be prompted to select a pick up window that works for you.
Where can I pick up my order?
When you make your way to the store, enter the Lilia parking garage on Walina Street. Drive to the second floor and park in one of the stalls near the double back door. Look for the large spider lily flower painted on the garage wall.
What should I do if the dedicated curbside pickup stalls are all taken?
If none of those stalls are available, please park in the first available parking spot you find and call your store at 808-861-0744. We will gladly bring your groceries to your car at the parking stall you’ve found.
What happens if I miss my pickup time?
If you are unable to pick up your order at your selected date and time, please call the store at 808-861-0744 to let them know when you will be able to pick up. If our guest services team does not hear from you, they will give you a call to ask for a new pick up time. If we still do not hear from you, we will hold your order for 48 hours before refunding you, and your order will be put back and no longer be available for you to claim.
What is your alcohol policy for curbside pickup?
If your order contains alcoholic beverages, tobacco, and/or other age-restricted products, the person picking up the order must be at least 21 years old and show valid (non-expired, government-issued) photo identification and/or the receipt of the order upon arrival to the designated pickup location.
When can I get my groceries delivered?
Deliveries are available from 11 am to 7 pm on Tuesdays, Wednesdays, Fridays, Saturdays, and Sundays. Our first delivery time slot is 11 am to 1 pm, and our last one is 5 pm to 7 pm. Deliveries have a 2-hour lead time.
Do you deliver to my neighborhood?
We offer delivery in the Waikiki zipcode 96815, with surrounding areas coming soon.
Should I tip my driver?
No, we do not accept tips.
Do I have to be home when my groceries are delivered?
Yes. You or a member of your household must be home to accept your groceries. If you are purchasing alcohol or tobacco, the person accepting your groceries must be 21 years of age or older and should be prepared to show identification.
How will I know when the delivery driver is expected to arrive?
You will receive an Order Ready email notification when we are getting ready to deliver your order.
What do I do if an item I ordered wasn’t included in my delivery?
Please review your order with the delivery driver when your groceries arrive. If we missed delivering an item that you paid for in your order, please call our call center at 808-452-1329, and we will make another trip to your home to deliver it as soon as possible.
How will I recognize a Waikiki Market driver at my door?
The Waikiki Market Grocery Delivery service is provided by Waikiki Market employees. You will see a Waikiki Market decal on the car making the delivery. Our drivers wear store uniforms and name badges to identify themselves.
How do I request a contact free delivery?
We have a Contact Free delivery option available. At the time of checkout, please add ‘CONTACT FREE’ in the notes. If you placed an order without the note, please email us immediately at [email protected] or call us at (808) 452-1329 (8 a.m. to 4 p.m. daily) to let us know you would like a contact-free delivery. With this option, our driver will leave your groceries at your door.
However, if your order contains alcohol or tobacco, a signature confirming legal age must be signed at the time of delivery. To protect both you and our driver, face coverings must be worn during the interaction.
Where do they drop off the grocery bags when they arrive?
Delivery drivers will bring your groceries to your doorstep (or leave at door if contact free delivery is requested). Drivers are not allowed to go inside your home for safety and liability reasons.
What is your alcohol delivery policy?
If your order contains alcoholic beverages, tobacco, and/or other age-restricted products, the person receiving the liquor or other “age-restricted products” must be at least 21 years old to accept and/or sign for delivery. We reserve the right to request that valid (non-expired, government-issued) photo identification and/or the receipt of the order be presented upon arrival to the designated delivery or pickup location. For delivery orders, the authorization form must be signed after verification. Otherwise the age-restricted products will be retained by the delivery driver. You may contact our Customer Service Call Center at (808) 452-1329 between 8 am and 4 pm to arrange for re-delivery or to reschedule pickup of any products retained. We must follow this policy if your order contains alcohol even if you request the Contact Free option. In addition, to protect both you and our driver, face coverings must be worn by both parties during the interaction.
If you are ordering from a hotel, condo or apartment complex, the purchaser or the purchaser’s personal representative must be present to show valid proof of identification and sign the authorization form. We are not allowed to drop off the order to an intermediary party such as the hotel concierge, front desk or management office.